FAQ

Frequently Asked Questions

Ordering & Shipping

Where do orders ship from?
All orders are fulfilled by Amazon from our U.S. warehouse, with fast, reliable delivery across the United States.

How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 3–5 business days.

How can I track my order?
Use our Track Order page or the tracking link in your shipping confirmation email.

Products & Compatibility

Will PHYSCE chargers work with my device?
Our chargers use USB-C Power Delivery (PD) and PPS, compatible with iPhone, iPad, MacBook, Samsung Galaxy, Google Pixel, Nintendo Switch, and most USB-C devices. Each product page lists supported devices and per-port output.

What do the RGB lights mean?
The 3D RGB indicator shows real-time charging status and power level, and can be toggled with one tap.

Are PHYSCE products safe and certified?
Yes. Our chargers are UL certified and FCC compliant, with BatteryEco protection and CoolerSync real-time temperature management.

Can I take PHYSCE power banks on a plane?
Yes. Our 5K and 10K power banks are under the 100Wh TSA/FAA carry-on limit. Always carry power banks in your hand luggage, not checked baggage.

Returns & Warranty

What is your return policy?
We offer a 30-day risk-free trial. See the Refund Policy for details.

What warranty do I get?
Every product includes PHYSCE Care, a 24-month limited warranty. See our Warranty page.

Still have questions?
Email Support.US@physce.com — we respond within 1–2 business days.