Return Policy

We offer a 30-day return policy, which means you can request a return within 30 days after receiving your item.

Return Conditions
The item must be in its original condition — unused, undamaged, and free of any signs of wear, and suitable for resale. If the product has been unsealed, please return it along with the original packaging box and all accessories. A receipt or proof of purchase is also required.

Return Process
Please contact us at support.us@physce.com. Once your return request is approved, we will send you a return shipping label and detailed instructions. Returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at support.us@physce.com.

Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can investigate and resolve the issue.

Non-Returnable Items
Separately packaged free gifts included with the product are not eligible for the 30-day return policy. If you have questions about a specific item, please contact us.

Exchange Process
The fastest way to get a replacement is to return the original item first. Once the return is approved, you can place a new order for the desired item.

EU 14-Day Cooling-Off Period
Under EU regulations, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. In addition to this, we extend your return rights to 30 days under the same conditions (item in original condition with proof of purchase).

Refund Instructions
We will notify you of the refund status after receiving and inspecting the returned item. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If you haven’t received your refund within 15 business days after approval, please contact us at support.us@physce.com.